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Office Receptionist

2 months ago

Katy, Texas, United States The Learning Experience #209 Full time
Job Summary

The Office Receptionist at The Learning Experience #209 plays a vital role in the operational performance of the Center. This position requires a unique blend of business acumen, customer engagement, and leadership skills to create an environment where others can thrive.

Key Responsibilities
  • Customer Engagement: Execute marketing brand campaigns within the center and implement local marketing activities to attract new customers.
  • Community Outreach: Build relationships with community and business leaders, including housing communities, the Chamber of Commerce, and local businesses, to promote the center's services.
  • Social Media Management: Effectively use social media channels to engage with parents and retain customers.
  • Lead Generation: Nurture leads through scheduling and conducting tours, and follow up with potential families to secure enrollment.
  • Tour Leadership: Lead tours, highlighting the center's key features and maintaining strong connections with potential customers.
  • Market Knowledge: Maintain a strong understanding of the childcare offerings within the community.
  • Database Management: Maintain the lead tracking portal and customer database.
  • Registration and Communication: Coordinate the registration process and maintain customer and employee information in center systems.
  • Budget Management: Plan and manage the budget for parent pleasers.
Requirements
  • 3+ years of experience in retail/store management, with cross-industry experience welcome.
  • Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting.
  • Ability to leverage data to understand the business and make decisions.
  • Bachelor's degree preferred.