Service Operations Supervisor
3 days ago
Micro Center is seeking a highly motivated and experienced Service Operations Supervisor to lead our Computer Service Repair Department. As a key member of our team, you will be responsible for ensuring the operational aspects, goals, and metrics of the department are met.
Key Responsibilities:
- Provide leadership and guidance to our Computer Service Repair Department associates.
- Ensure parts orders and returns are executed accurately and within timeframes specified.
- Manage inventory turns, obsolescence, and markdowns with Service Purchasing.
- Ensure customer service standards are met and difficult customer situations are handled courteously and professionally.
- Drive performance of the Service Department to meet or exceed established focus goals for customer satisfaction, productivity, income, and operational efficiency.
Requirements:
- High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred.
- At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
- A+ and Apple certifications required within 120 days of hire.
Benefits:
- Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
- 401K Plan with Company Match
- Paid Time Off
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
Micro Center is an Equal Opportunity Employer.
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