Service Operations Supervisor

3 days ago


Denver, Colorado, United States Micro Center Full time
Service Operations Supervisor

Micro Center is seeking a highly motivated and experienced Service Operations Supervisor to lead our Computer Service Repair Department. As a key member of our team, you will be responsible for ensuring the operational aspects, goals, and metrics of the department are met.

Key Responsibilities:

  • Provide leadership and guidance to our Computer Service Repair Department associates.
  • Ensure parts orders and returns are executed accurately and within timeframes specified.
  • Manage inventory turns, obsolescence, and markdowns with Service Purchasing.
  • Ensure customer service standards are met and difficult customer situations are handled courteously and professionally.
  • Drive performance of the Service Department to meet or exceed established focus goals for customer satisfaction, productivity, income, and operational efficiency.

Requirements:

  • High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred.
  • At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
  • A+ and Apple certifications required within 120 days of hire.

Benefits:

  • Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
  • 401K Plan with Company Match
  • Paid Time Off
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

Micro Center is an Equal Opportunity Employer.



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