Operations Technical Supervisor

5 days ago


Denver, Colorado, United States Outrigger Full time
Job Title: Operations Technical Supervisor

At Outrigger Resorts & Hotels, we're looking for a skilled Operations Technical Supervisor to join our team. As a key member of our contact center, you'll play a vital role in ensuring exceptional customer service and maintaining a positive work environment.

Key Responsibilities:
  • Administer the Contact Center ACD platform and serve as the main liaison for all GCC technical support.
  • Pro-actively handle tasks and duties with little direction and with a sense of urgency.
  • Manage the Denver Help Desk function, ensuring queue service level and abandon targets are reached daily.
  • Produce performance reports for key measurable outcomes.
  • Maintain support for all team member workstations and inventory.
Requirements:
  • Minimum of 5 years of customer service experience required, contact center background preferred.
  • 2 years of leadership experience required.
What We Offer:
  • $56,000-61,600, with potential for adjustment based on factors such as an applicant's skills, experience and/or education.
  • Health Insurance (Dental, Medical, Prescription, Vision)
  • Paid Holidays, Sick, Vacation and Medical Leave
  • Retirement Plan (401K)
  • Recognition and Award Programs
  • Employee Assistance Program
  • Discounted Hotel Rates
  • And many opportunities for growth through our training and development programs


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