Operations Technical Supervisor
5 days ago
At Outrigger Resorts & Hotels, we're looking for a skilled Operations Technical Supervisor to join our team. As a key member of our contact center, you'll play a vital role in ensuring exceptional customer service and maintaining a positive work environment.
Key Responsibilities:- Administer the Contact Center ACD platform and serve as the main liaison for all GCC technical support.
- Pro-actively handle tasks and duties with little direction and with a sense of urgency.
- Manage the Denver Help Desk function, ensuring queue service level and abandon targets are reached daily.
- Produce performance reports for key measurable outcomes.
- Maintain support for all team member workstations and inventory.
- Minimum of 5 years of customer service experience required, contact center background preferred.
- 2 years of leadership experience required.
- $56,000-61,600, with potential for adjustment based on factors such as an applicant's skills, experience and/or education.
- Health Insurance (Dental, Medical, Prescription, Vision)
- Paid Holidays, Sick, Vacation and Medical Leave
- Retirement Plan (401K)
- Recognition and Award Programs
- Employee Assistance Program
- Discounted Hotel Rates
- And many opportunities for growth through our training and development programs
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Operations Technical Supervisor
3 weeks ago
Denver, Colorado, United States Outrigger Full timeJob Title: Operations Technical SupervisorAt Outrigger Resorts & Hotels, we're looking for a skilled Operations Technical Supervisor to join our team. As a key member of our contact center, you'll play a vital role in ensuring our service level goals are met while creating a positive and motivating work environment for all employees.Key...
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Operations Technical Lead
5 days ago
Denver, Colorado, United States Outrigger Full timeJob Title: Operations Technical Supervisor Job Summary: We are seeking a highly skilled Operations Technical Supervisor to join our team at Outrigger Resorts & Hotels. As a key member of our operations team, you will be responsible for ensuring that service level goals are met while creating a positive and motivating work environment for all...
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Technical Accounting Supervisor
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Technical Accounting Supervisor
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