Branch Operations Manager

1 week ago


Charlotte, North Carolina, United States Airgas Full time

About the Role

Airgas is seeking a highly skilled and experienced Branch Operations Manager to join our team. As a key member of our operations team, you will be responsible for maintaining a safe working environment, prioritizing customer service excellence, and ensuring the efficient operation of our rental assets.

Key Responsibilities

  • Maintain a Safe Working Environment
    • Ensure compliance with health and safety guidelines and regulations
    • Conduct regular safety audits and implement corrective actions as needed
  • Prioritize Customer Service Excellence
    • Develop and implement strategies to improve customer satisfaction and loyalty
    • Provide exceptional customer service and support to internal and external customers
  • Ensure Efficient Operation of Rental Assets
    • Oversee the maintenance and repair of rental assets to ensure they are in good working condition
    • Develop and implement processes to improve asset utilization and reduce downtime
  • Manage Branch Operations
    • Supervise and manage branch staff to ensure they are meeting their performance goals and objectives
    • Develop and implement processes to improve branch efficiency and productivity
  • Collaborate with Sales Team
    • Work closely with the sales team to understand customer needs and develop strategies to meet those needs
    • Provide sales support and guidance to ensure customer satisfaction
  • Perform Other Related Duties
    • Perform other duties as assigned by management to support the success of the branch

Requirements

  • Education
    • Bachelor's degree in Business Administration or a related field
  • Experience
    • Minimum 5 years of experience in a related field, preferably in operations management
  • Skills and Abilities
    • Strong leadership and management skills
    • Excellent communication and interpersonal skills
    • Ability to work independently and as part of a team
    • Strong analytical and problem-solving skills
    • Proficient in Microsoft Office and other software applications

What We Offer

Airgas offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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