Technical Account Representative

4 days ago


Westwood, Massachusetts, United States IDEX Full time

Are you looking for a challenging role that requires strong technical and interpersonal skills? Look no further Our Technical Account Representative position in Westwood, MA offers a competitive salary of $70,000 - $90,000 per year.

About the Job

In this position, you will serve as the primary point of contact for customers, providing technical support and guidance on products and services. Your ability to communicate complex technical information effectively will enable you to build trust with customers and drive sales growth.

Key Responsibilities
  • Customer Engagement: Build relationships with customers, understand their needs, and provide tailored solutions.
  • Technical Guidance: Provide expert advice on products and services to customers, resolving their queries and escalating complex issues when necessary.
  • Sales Support: Collaborate with sales teams to drive revenue growth and achieve business objectives.
Required Skills and Qualifications
  • Communication: Strong verbal and written communication skills.
  • Problem-Solving: Ability to identify issues and find appropriate solutions.
  • Technical Skills: Proficient in using customer service software, CRM and ERP systems, and basic office applications.
About IDEX

IDEX is committed to providing a work environment that values diversity, equity, and inclusion. We strive to create a culture where all employees feel valued, respected, and empowered to succeed.



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