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Data Management Specialist

2 months ago

Reston, Virginia, United States Maritz Full time
About the Role

This is an Onsite Hybrid position in our Fenton, MO office, requiring a 3-day presence per week.

We are seeking a skilled professional to join our team, resolving escalated platform operational issues. The ideal candidate will possess strong problem-solving skills, a technical aptitude, and data experience.

Key Responsibilities

40% Program Implementation

Implement program solutions using Maritz Engagement Software Solutions, creating Jira tickets for implementation, configuring platform sites, setting up data imports, and collaborating with developers on integrations and complex configurations. Conduct quality reviews for implementation deliverables, including full program acceptance testing. Share best practices and recommendations for ongoing enhancements to client programs. Demonstrate leadership and a collaborative approach across internal account teams.

40% Technical Troubleshooting

Troubleshoot and resolve technical/system-related issues during and after launch. Serve as the primary point of contact and escalation point for all platform-related issues. Act as a coach to Technical Success Specialists. Work directly with clients to identify needs and technical requirements, guiding them in successful adoption of Maritz Motivation software solutions.

20% Data Management and Audits

Oversee or execute file processing and database audits according to standard process, as well as the issuance process for assigned product solutions, with issuances exceeding $1.5 to $2 million per week. Prepare file audits according to standard process. Develop protocols for the management of data from standard process. Understand and manage the file layout process. Troubleshoot and resolve all data issues.

Requirements

Qualifications

1. Bachelor's degree in Business, Computer Science, or a related field, or equivalent experience.

2. Minimum one to three years' relevant data management experience highly desired.

3. Solid technical skills to support quality software implementation and maintenance.

4. Working understanding of Elastic Search, JavaScript, HTML, and Microsoft suite.

5. Understanding of hosting platforms like GitHub and Bitbucket.

6. Understanding of version control.

7. Knowledge of agile development methodology experience is preferred.

8. Excellent organizational skills with the ability to handle multiple tasks simultaneously and work under aggressive timelines.

9. Strong attention to detail.

10. SaaS experience preferred.

Disclaimer

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities, and qualifications required of associates assigned to this job.