Customer Service Ambassador

1 week ago


New York, New York, United States Radiance Marketing Full time
{"title": "Customer Service Representative", "description": "About the Role

We are seeking a skilled Customer Service Representative to join our team at Radiance Marketing. As a key member of our team, you will be responsible for delivering exceptional customer experiences through personalized interactions and solutions.

Key Responsibilities
  1. Identify customer needs and provide tailored solutions to meet their expectations.
  2. Utilize pre-made scripts to address a range of customer service topics and ensure consistency in our responses.
  3. Employ best practices in customer service techniques to build rapport and establish strong relationships with customers.
  4. Document all customer interactions to ensure accurate record-keeping and quality control.
  5. Meet personal and team performance targets to drive business growth and success.
  6. Participate in ongoing training and development to stay up-to-date with industry trends and best practices.
Requirements
  1. High school diploma or equivalent required.
  2. Previous experience in a customer-facing role or similar position is preferred.
  3. Proficiency in using computers and customer management software.
  4. Excellent verbal and written communication skills.
  5. Understanding of active listening techniques and ability to work well under pressure.
  6. Highly organized with strong time management and prioritization skills.
Compensation and Benefits

We offer a competitive salary range of $45,000 to $60,000 per year, along with a range of benefits and opportunities for growth and development.

About Radiance Marketing

Radiance Marketing is a leading outsourced marketing, sales, and brand development firm based in Midtown Manhattan. We specialize in providing face-to-face services to top companies across various industries, focusing on building long-term customer relationships through direct interaction.

Our mission is to instill brightness and positivity into our clients' businesses, providing them with the results they need to excel in their field and achieve their goals.

", "lang_code": "en"}
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