IT Systems Administrator

3 weeks ago

Kahului, United States Hawaii Petroleum Inc Full time
Job Summary

We are seeking a highly skilled IT Specialist to join our team at Hawaii Petroleum Inc. As the IT Specialist, you will be responsible for managing PC/LAN operations, troubleshooting network applications, hardware, and software usage, and serving as an expert in all IT matters for day-to-day operations.

Key Responsibilities
  • Serve as the point person for all IT related topics and issues, including maintaining computer, POS, and Fuel controller systems, as well as server and data center equipment issues and maintenance.
  • Support fellow team members in a 24/7 work environment with troubleshooting and fixing IT problems.
  • Act as a positive frontline support for all emergency and nonemergency situations involving IT related items, collaborating with any and all colleagues as support to the team.
  • Maintenance of the Company's network, server room, and servers, installation of applications software, planning, testing, documentation, design, research, and acquisition of new or upgraded hardware and software.
  • Verify all ideas and suppositions and examine and verify hardware functionality and capabilities for accuracy. Once verified, consult with Management to provide quality recommendations and risk associated with all technology initiatives and ideas.
  • Communicate timely with employees on the management of any issues that need to be escalated or are considered emergencies, such as server downtime, so that they are informed of all critical issues.
  • Ensure timely and regular backup of data and restoration of data from backups as necessary.
  • Attend all required Company training, meetings, and relevant work-related functions.
  • Maintain compliance with all Federal, State, Local, and Company safety, health, and environmental regulations.
Requirements
  • A bachelor's degree in a Information Technology related field is preferred, but the equivalent amount of experience (3 year minimum) would also be considered.
  • A minimum of 5 years' experience in maintaining and administering computer networks and related computing environments, such as hardware, software, applications, and configurations.
  • A professional level understanding of network building and maintenance, including systems hardware experience with routers, switches, servers, and phone lines.
  • Proficiency in office-based software, including but not limited to Microsoft Office suite, SharePoint, Teams, and other office-based computer systems, including the ability to teach and aid others in navigating.
  • Strong time management and prioritization skills, as well as the ability to think independently to make informed decisions.
  • Excellent interpersonal skills, with the ability to work effectively with a variety of different individuals with different positions, goals, and abilities.
  • The ability to troubleshoot and resolve related issues using critical thinking and logic whenever possible.
  • Excellent verbal and written communication skills for interacting with team members, other departments, and external stakeholders.
  • The ability to work independently as a full-service field technician, as well as a team member on business upgrades, training, installation, and support.
  • Must possess the ability to use logic and reasoning to identify strengths and weaknesses of IT related issues, as well as alternative solutions, to problems.
  • The ability to determine how a system should work, and how changes in conditions, operations, and the environment will affect outcomes.
  • Must possess the ability to work and negotiate with vendors to determine hardware purchases and present best recommendations to Management.
  • Must be able to consider the relative costs and benefits of potential actions to choose the most appropriate action.
  • Familiarity with the use and configuration of smartphones and other electronic devices for business purposes.
  • Must have strong analytical skills, understand backup technologies and equipment, and a professional and current understanding of diverse electronic components and equipment.
  • Possession of and maintaining a valid Type 3 Drivers License is a requirement of this role, as well as having reliable and business appropriate transportation for work purposes.
  • Must also have the ability to travel off home island to various locations for work-related activities.

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