Customer Service Representative

4 weeks ago


Kahului, Hawaii, United States Xpress Trucking & Logistics, Inc. Full time
Job Title: Customer Service/Administrative Assistant

Xpress Trucking & Logistics, Inc. is seeking a highly skilled and organized Customer Service/Administrative Assistant to join our team. This role will be responsible for providing exceptional customer service, handling day-to-day organizational tasks, and supporting the Maui Station Manager.

Key Responsibilities:
  • Answer phones and greet visitors in a professional manner
  • Communicate with customers, vendors, and staff members promptly and professionally
  • Assist with general questions and concerns, and provide solutions to customers
  • Prepare necessary documentation for freight handling and trucking
  • Label and tag freight as assigned
  • Distribute drivers' runs and customer delivery receipts to drivers for daily jobs
  • Assist drivers with point of contact information for pickups and deliveries
  • Schedule pickups and deliveries
  • Collect and forward freight/trucking documentation to appropriate personnel
  • Collect, file, and organize office documents as needed
  • Create and maintain physical and electronic filing systems
  • Enter and update data in company systems
  • Obtain authorization for necessary changes
  • Manage accounts as assigned
  • Assist with billing as needed
  • Collect customer/vendor payments as needed and forward to appropriate personnel
  • Support the Station Manager as needed
Requirements:
  • Customer service experience
  • Freight forwarding/logistics experience preferred
  • Punctual, dependable, and resourceful
  • High level of composure and good stress management
  • Attention to detail, multi-tasking, and problem-solving skills
  • Accurate typing and/or data entry skills, ability to use 10-key
  • Proficiency in Microsoft Programs - Word, Excel, Outlook, etc.
  • Written and oral communication skills
  • Must comply with company background check and drug testing requirements
Physical Requirements:
  • Constant sitting and standing
  • Use of computer with contact typing
  • Use of landline/company mobile phone
  • Occasional walk around facility/office to assist customers and staff members
  • Label and tag freight as assigned

Xpress Trucking & Logistics, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package.

Salary: $22-$24 per hour



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