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Customer Service Manager

2 months ago

Boise, Idaho, United States Albertsons Companies Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Albertsons Companies. As a key member of our Front End team, you will be responsible for ensuring that all customers receive fast, friendly, and accurate checkout service.

Key Responsibilities:

  • Manage and schedule duties of Front End Clerks, Courtesy Clerks, and Customer Service Clerks.
  • Monitor and maintain high standards of customer service, ensuring that all customers receive a positive experience.
  • Collaborate with Store Managers and other Front End team members to achieve business objectives and improve store performance.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Provide coaching and training to Front End team members to enhance their skills and knowledge.

Requirements:

  • Proven experience in customer-facing roles, preferably in a retail or grocery environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
  • Strong problem-solving and analytical skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment, with a focus on delivering results and meeting deadlines.