Technical Account Manager
3 weeks ago
We're a software company that uses natural language processing and AI to help local governments work more efficiently. Our solutions are used by over 120 local government entities in 25 states, and we're looking for a Technical Account Manager to join our team.
About the RoleWe're seeking a highly motivated and experienced Technical Account Manager to join our California team. As a Technical Account Manager, you'll be responsible for driving excellence and satisfaction with our products through hands-on support and strategic relationship management.
Responsibilities- Develop a deep understanding of the California market and our customers' unique needs and challenges.
- Provide flexible, on-site support to address any staffing gaps and ensure continuous, high-quality service.
- Become a go-to expert in our Just Appraised products, assisting customers in maximizing their effectiveness and efficiency.
- Identify opportunities for product improvements and communicate these insights to our development team.
- Troubleshoot and resolve issues with Just Appraised software directly, ensuring swift and effective solutions.
- Bachelor's degree in a technical or related field, or equivalent practical experience.
- 2-3 years in software or technology-related roles, or in management consulting, with a proven track record of managing customer relationships and delivering technical solutions.
- We value great minds and the ability to communicate with empathy.
- We work closely with our clients to understand their needs and how they use our products.
- We take responsibility for anything we can influence.
- We create a diverse and inclusive team.
- We encourage a growth mindset and continuous learning.
- Competitive salary: $110,000 - $130,000 per year.
- Flexible work arrangements.
- Continuous learning opportunities.
- A globally connected and locally supported team.
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