Resort Guest Services Director

3 days ago


Vail, Colorado, United States The Sebastian Vail Full time

Job Description: Resort Guest Services Director

\

The Sebastian Vail is seeking a highly skilled and experienced individual to join our team as a Resort Guest Services Director. This role involves overseeing the daily operations of the front office department, ensuring exceptional guest experiences, efficient check-in and check-out processes, and the smooth management of guest inquiries and reservations.

\

About the Role:

\
  • \
  • Lead the front office team in providing exceptional guest service, ensuring that all guests receive personalized and attentive service during their stay.\
  • Develop and implement strategies to improve front office performance metrics, including occupancy rates, guest satisfaction scores, and check-in/check-out times.\
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery and to address guest needs.\
  • Manage cash handling and financial transactions in accordance with resort policies, ensuring accuracy and compliance with auditing standards.\
  • Assist in the implementation and enforcement of resort policies and procedures, maintaining a high level of operational excellence.\
  • Participate in regular team meetings and contribute to strategic planning and departmental initiatives.\
  • Provide leadership during peak periods, ensuring optimal staffing levels and efficient workflow.\
  • Estimated Salary: $80,000 - $100,000 per year, depending on experience.\
  • Benefits:\
    • \
    • Free onsite shift parking\
    • Discounted bus pass for Eagle County & Lake County routes\
    • Discounted F&B, Spa Treatments & Retail up to 40% off\
    • 401K with Match\
    • PTO for Full Time Year Round up to 4 weeks a year\
    • Wellness Bonus\
    • Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.\
    • Merchant Ski Pass Program\
    • Free onsite Chef prepared employee dining room with hot meals and salad bar\\/ul>\

About Us: The Sebastian Vail is a world-class resort located in Vail, Colorado, offering luxurious accommodations, fine dining, and top-notch amenities. Our team is dedicated to providing exceptional guest service and creating unforgettable experiences.



  • Vail, Colorado, United States Marriott Full time

    Key ResponsibilitiesAs a Resort Guest Services Director, you will be responsible for managing housekeeping operations, supervising staff, and maintaining high standards of customer service. Your key responsibilities will include:Verifying guestroom status and communicating with the Front DeskInspecting guestrooms and public spaces to ensure cleanliness and...


  • Vail, Colorado, United States Vail Resorts Full time

    Unlock Your Potential in the MountainsVail Resorts is a leading global mountain resort company that offers unparalleled opportunities for growth and development. As a Front Desk Agent, you will play a vital role in delivering exceptional guest experiences and contributing to our mission of creating unforgettable memories for visitors from around the...


  • Vail, Colorado, United States Vail Resorts Full time

    About UsVail Resorts is a renowned operator of mountain resorts worldwide. We pride ourselves on delivering unparalleled guest experiences and fostering a culture of excellence among our staff.Salary InformationThe base pay for this position ranges from $20.00 to $24.00 per hour, with opportunities for advancement based on performance.Job...


  • Vail, Colorado, United States Four Seasons Hotels Limited Full time

    About the Role: As Assistant Director of Housekeeping, you will play a critical role in maintaining the highest standards of cleanliness and customer satisfaction. You will oversee staff management, inventory control, and payroll processing, ensuring seamless operations and excellent results. Your expertise will be essential in meeting our luxury resort...


  • Vail, Colorado, United States Vail Resorts Full time

    Vail Resorts is a dynamic and fast-paced company that offers a range of exciting career opportunities. As a Housekeeper at The Hythe - Marriott Luxury Collection, you will play a critical role in ensuring that our facilities are clean and meet brand standards, providing exceptional customer service to our guests, and working collaboratively with your...


  • Vail, Colorado, United States Vail Resorts Full time

    Work with UsVail Resorts is a dynamic and growing company that offers exciting opportunities for career advancement. As a Front Desk Agent, you will be part of a team that is dedicated to delivering exceptional guest experiences and creating memorable moments for our guests.What You'll Do- Provide personalized service to guests - Respond to guest inquiries...


  • Vail, Colorado, United States Vail Resorts Full time

    Create Unforgettable Guest MomentsAs a Front Desk Agent at Vail Resorts, you will have the opportunity to deliver exceptional guest experiences in the mountains. With a strong focus on customer service, you will be part of a dynamic team that makes a real difference in the lives of our guests.Our Team CultureWe value teamwork, camaraderie, and a passion for...


  • Vail, Colorado, United States Vacasa Full time

    About the RoleWe are seeking a highly motivated and energetic individual to join our team as a Bell Person at Lion Square Lodge. As a key member of our operations team, you will play a vital role in ensuring our guests have an exceptional experience from check-in to departure.ResponsibilitiesGreet all guests with a friendly and caring demeanor, providing...


  • Vail, Colorado, United States The Sebastian Vail Full time

    About the RoleThe Assistant General Manager plays a critical leadership role at The Sebastian Vail, overseeing daily operations, collaborating with department heads, assisting in staff recruitment and training, and driving guest and owner satisfaction through service excellence. This role demands adaptability to seasonal fluctuations typical of mountain...


  • Vail, Colorado, United States Four Seasons Hotels Limited Full time

    About Four Seasons: We are a global hospitality company with a reputation for excellence. Our team of passionate individuals creates unforgettable experiences for our guests, residents, and partners. To deliver this level of service, we invest in our employees through training and development programs.We believe that life is richer when we connect with...

  • Resort Houseperson

    3 days ago


    Vail, Colorado, United States Vail Resorts Full time

    About the Job: As a Houseperson, you will play a critical role in delivering exceptional guest experiences by maintaining the cleanliness of our resort properties. This includes daily cleaning of guest rooms, public areas, and back-of-house spaces, as well as contributing to the hotel's commitment to high-quality guest service and...


  • Vail, Colorado, United States Crescent Hotels & Resorts Full time

    Company Overview Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are a leading hospitality company that operates high-end hotels and resorts across the globe, providing exceptional guest experiences and creating unforgettable memories for our customers.Job Description...


  • Vail, Colorado, United States Vail Resorts Full time

    Job OverviewVail Resorts is a leading resort company offering exceptional experiences for our guests and employees. We are seeking an Experienced Security professional to join our team.This role will be responsible for ensuring the safety and security of our guests, employees, and property while providing excellent customer service.


  • Vail, Colorado, United States Sonnenalp Hotel Full time

    About UsThe Sonnenalp Hotel is a premier luxury resort destination, offering an unparalleled level of hospitality and service. Our team is dedicated to providing exceptional experiences for our guests, and we are seeking like-minded individuals to join our ranks.Job Description:As a Spa Concierge, you will play a critical role in delivering unforgettable...


  • Vail, Colorado, United States Vail Resorts Full time

    **Discover Your Dream Career in Resort HospitalityVail Resorts is a world-class hospitality leader, offering unparalleled opportunities for career growth and development. As a Front Desk Lead, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and leading a high-performing team to deliver...


  • Vail, Colorado, United States Four Seasons Hotels Limited Full time

    About Four Seasons Hotels Limited: We are a world-renowned hospitality company that delivers exceptional guest experiences. Our team of dedicated professionals is committed to excellence in every aspect of our operations, from luxury resort services to personalized attention to detail. Our Mission: To provide unparalleled service and create unforgettable...


  • Vail, Colorado, United States Vail Resorts Full time

    Create Lifelong Memories as a Resort AssociateVail Resorts offers a unique opportunity to build a career while working in the mountains. As a Ticket Checker, you'll be part of a team that provides exceptional guest service and ensures a seamless experience for our visitors.Job Overview: The Ticket Checker plays a crucial role in creating an experience of a...


  • Vail, Colorado, United States Vail Resorts Full time

    Job OverviewVail Resorts is a leader in the hospitality industry, providing exceptional experiences for guests at our 40+ resorts across three continents.As a Front Desk Agent, you will be the face of the hotel, responsible for delivering top-notch customer service and ensuring that every guest has a memorable stay.Key ResponsibilitiesProvide personalized...

  • Resort Ambassador

    3 days ago


    Vail, Colorado, United States Vacasa Full time

    Vacasa is seeking a charismatic and efficient Resort Ambassador to join our team for the winter season. In this role, you'll be the face of our resort, providing exceptional customer service and ensuring our guests have a seamless stay.We offer a competitive salary of $22 per hour, with opportunities to earn more based on your skills, experience, and...


  • Vail, Colorado, United States Vail Resorts Full time

    Unlock a World of Opportunities in the MountainsAre you seeking an exciting and rewarding career in one of the world's premier mountain resorts? Look no further! As a Breakfast Server with Vail Resorts, you'll have the chance to develop new skills, make lifelong connections, and deliver unforgettable experiences for our guests.About the Job:We're looking for...