Resort Guest Service Professional
2 days ago
Vail Resorts is a leading global mountain resort company that offers unparalleled opportunities for growth and development. As a Front Desk Agent, you will play a vital role in delivering exceptional guest experiences and contributing to our mission of creating unforgettable memories for visitors from around the world.
With over 40 resorts across three continents, we offer a unique blend of adventure, excitement, and personal growth. Our team members enjoy competitive compensation rates, including an estimated salary of $20-$24 per hour, as well as comprehensive benefits packages, such as health insurance, retirement plans, and employee assistance programs.
In this dynamic and fast-paced environment, you will have the opportunity to develop your skills and expertise in guest service, conflict resolution, and teamwork. You will work closely with colleagues to ensure seamless operations, provide exceptional customer service, and drive business results.
Whether you're looking for a seasonal gig or a long-term career, Vail Resorts has something for everyone. With opportunities for advancement, professional development, and community involvement, you'll be inspired to reach new heights and achieve your goals.
Key Responsibilities:
- Provide exceptional guest service and respond to inquiries in a timely and efficient manner.
- Manage front desk operations, including check-in/check-out processes, room assignments, and key management.
- Resolve guest complaints and concerns in a fair and professional manner.
- Maintain accurate records and reports, including guest folios and operational metrics.
Requirements:
- High school diploma or equivalent required; prior experience in hospitality or guest service preferred.
- Excellent communication and interpersonal skills, with ability to work effectively in a team environment.
- Basic computer skills and familiarity with software applications, such as point-of-sale systems and reservation platforms.
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