Customer Service Representative

2 months ago


Columbia, South Carolina, United States Teleperformance USA Full time
About Teleperformance USA

We are a global digital business services company that delivers innovative solutions to help our clients streamline their business and improve customer experiences.

With a team of over 500,000 passionate and inspired people speaking more than 300 languages, we provide a unique blend of high-tech and high-touch services that make a meaningful difference in people's lives.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team in Columbia, South Carolina. As a bilingual (Spanish/English) customer service representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Responsibilities
  • Provide excellent customer service through active listening and effective communication
  • Handle and respond to customer inquiries in a timely and professional manner
  • Work with confidential customer information and maintain confidentiality
  • Resolve customer issues and concerns in a fair and timely manner
  • Collaborate with team members to achieve customer satisfaction and loyalty
Requirements
  • Proficient in Spanish and English
  • 6 months customer service experience minimum
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills
What We Offer

We offer a competitive salary, paid training, and a comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off. We also provide opportunities for career growth and development, as well as a collaborative and engaging work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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