Bilingual Insurance Claims Representative

3 weeks ago


Columbia, South Carolina, United States WNS Global Services Full time

{"title": "Insurance Claims Representative", "description": "

**Job Summary:**

We are seeking a highly skilled and bilingual Insurance Claims Representative to join our team at WNS Global Services.

**Key Responsibilities:**

* Receive inbound calls and assist agencies and insurers with their queries related to policies and claims
* No sales required
* Possess a P&C license or Adjusters License for the resident state and the ability to obtain an epicortical license in the state of Florida within 30 days
* Demonstrate awareness of company policies and procedures while applying sound judgment within the scope of their empowerment and follow guidelines
* Educate and promote Self-Service options
* Work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
* Achieve call center performance metrics and targets
* Work nights and weekends, variable schedules, and overtime as necessary
* Work independently and seek supervisor support when necessary

**Requirements:**

* High School Diploma or GED equivalent
* 1-2 years in a customer support role, preferably in a call center or customer service environment
* Proficient using Microsoft Suite
* Excellent organizational, written, and verbal communication skills
* Insurance experience is a must
* Property and Casualty Insurance License or Adjusters License required
* Must take calls in both English and Spanish

**Benefits:**

* Competitive salary based on experience
* Medical/Dental/Vision
* Employer-paid life insurance and short/long-term disability insurance
* 401(k) with employer match
* Generous PTO (15 days in the first year)
* Working hours: Monday – Friday 8:30pm – 5:00pm EST

**About Us:**

WNS Global Services is a leading business process management company that provides a range of services to clients across various industries. We are committed to delivering high-quality services and creating a positive work environment for our employees.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application.

", "lang_code": "en"}



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