Middle Market Payroll Specialist I

3 hours ago

Houston, Texas, United States Insperity Full time
Job Summary

Insperity is seeking a Middle Market Payroll Specialist to join our team. As a trusted advisor and client service professional, you will provide timely and accurate advice on payroll compliance and deliver payroll solutions that positively impact clients' businesses and create client retention.

Key Responsibilities
  • Create and maintain Middle Market client relationships to support Insperity's revenue, expense, and growth targets.
  • Onboard and maintain assigned clients with various client company structures and in multiple states/localities to payroll and related services, ensuring accurate and timely implementation.
  • Analyze payroll data supplied by clients for accuracy and completeness, input and balance payroll data accurately, process payroll, and review/analyze payroll reports for accuracy and distribute to clients timely.
  • Ensure accurate compliance with payroll laws and regulations for Insperity and the client.
  • Serve as an active contributor to ongoing book of business meetings with key internal business partners to ensure tactical and strategy opportunities are shared and incorporated into payroll and human resources service delivery.
  • Travel to client worksites to participate in client meetings, deliver training, discuss recommendations for improvement, and answer questions to address client needs and support clients' perception of the value derived from Insperity's services.
  • Maintain flexibility in schedule to accommodate clients' needs.
  • Serve as a mentor, subject matter expert, and knowledge resource for Field Payroll Operations personnel.
  • Support client satisfaction indicators via quality service checks among clients and service observations performed by supervisor to ensure client satisfaction.
  • Research, gather, and analyze client needs pertaining to payroll processing, reporting, related Insperity services, and day-to-day operations for assigned clients.
  • Maintain knowledge of a business's financial operation relating to payroll and accounting for middle market-sized business operations from an owner/payroll contact/on-site supervisor/CPA perspective to make business decisions and give guidance to clients.
  • Identify payroll service solutions to streamline or enhance the payroll service delivery to clients and make recommendations for improvements to processes and policies while maintaining compliance with applicable laws and regulations applicable to payroll processing and administration.
  • Support process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance.
  • Maintain knowledge in federal, state, and local payroll administration laws, regulations, and best practices.
  • Provide customer-focused interaction, ensuring timely response and effective follow-up on client and/or internal requests and/or issues.
  • Provide ongoing and timely communication to payroll teammates, payroll supervisor, and service teams on the status of relationship with client and alert appropriate internal departments with information pertinent to the maintenance of the client relationship.
  • Participate in testing of new payroll processes and enhancements.
  • Act as back-up to supervisor and provide project support.
  • Act as back-up for other payroll functions as assigned.
Requirements
  • High School Diploma or equivalent is required.
  • Bachelor's Degree is preferred.
  • Six to eight years of experience in payroll administration or related field are required.
  • Minimum of two years Insperity or PEO industry payroll experience are preferred.
  • No licenses or certifications are required.
  • CPP Certification preferred.
Knowledge and Skills
  • Strong proficiency and experience in payroll administration and practices, and knowledge of federal, state, and local payroll laws and regulations.
  • Customer service skills in a team environment.
  • Expertise in collaborating with multiple functional experts to ensure high-quality, unified service delivery.
  • Demonstrated leadership behaviors with peers and other internal/external constituents.
  • Able to effectively interact with multiple internal and external business units.
  • Strong time management, organizational, and facilitation skills with experience handling multiple task/activities in an efficient and timely manner.
  • Exhibits good stewardship of monetary resources.
  • Understands various HR disciplines and their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, employment, and general HR practices.
  • Demonstrates effective business communication skills to facilitate high service value and service recovery with clients.
  • Communicates tactfully and effectively, verbally and in writing, with all levels of the organization and maintains effective work relations with those encountered in the course of employment.
  • Able to communicate to a wide audience on the technical applications of payroll as applied to business and accounting as well as with client contacts for change management in practices and processes that do not support compliance with local, state, or federal law pertaining to payroll and labor practices.
  • Proficiency with Microsoft Office programs and demonstrated ability to learn other application programs as needed.
  • Principles, practices, and procedures of general business including modern office methods, practices, procedures, and equipment, clerical methods, techniques, and filing systems.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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