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Customer Service Representative

2 months ago

Concord, New Hampshire, United States Accomplished Auto Full time
About the Role

We are seeking a skilled and friendly Customer Service Advisor to join our team at Accomplished Auto. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building strong relationships with them.

Key Responsibilities
  • Provide first-class customer service, responding promptly to customer inquiries and resolving issues in a timely and professional manner.
  • Generate sales leads and promote our services to customers, with a focus on driving business growth and revenue.
  • Meet sales targets and call-handling quotas, while maintaining a high level of customer satisfaction.
  • Document customer vehicle concerns and engage with customers to understand their needs and preferences.
Requirements
  • High school diploma or equivalent.
  • Clean valid driver's license.
  • Pass a background check.
  • Drug-free.
  • 1+ years of customer service experience, preferably in the automotive industry.
  • Excellent customer relationship and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Computer literate, with experience using Windows-based systems and Microsoft Office tools.
About Accomplished Auto

Accomplished Auto is a reputable and trusted auto repair shop in Concord, New Hampshire, serving drivers for over 20 years. We pride ourselves on providing honest, dependable service and upholding the highest standards of quality in every aspect of our business. Our team is committed to delivering exceptional customer experiences and building strong relationships with our customers and the community.