Hotel Operations Manager

5 days ago

Redford, Michigan, United States National Home Care Full time

Job Title: Hotel Operations Manager

Job Summary:

We are seeking a highly motivated and self-disciplined Hotel Operations Manager to join our team at National Home Care. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, including day-to-day staff management and guest services.

Key Responsibilities:

  • Manage and lead all hotel departments, including front desk, housekeeping, and food and beverage.
  • Develop and implement operational strategies to improve guest satisfaction and hotel profitability.
  • Ensure compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
  • Lead key property issues, including capital projects, customer service, and refurbishment.
  • Handle complaints and oversee service recovery procedures.
  • Prepare and present the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
  • Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotel and management.
  • Deliver hotel budget goals and set other short and long-term strategic goals for the property.
  • Develop improvement actions and carry out cost savings.
  • Maximize room yield and hotel revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial report for the owners and stakeholders.
  • Assist in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
  • Act as a final decision-maker in hiring key staff.
  • Oversee and manage all departments and work closely with department heads daily.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Handle corporate client relationships and participate in new client acquisition.
  • Assist in residential sales as and when required and develop strong sales prospects.

Requirements:

  • A university degree in hotel management or a related field with experience in opening, managing, or repositioning a hotel with a clear track record.
  • Excellent computer system skills are required.
  • Minimum 2 years of experience as a Hotel Manager for a branded hotel.

About Us:

National Home Care is a leading provider of home care services, dedicated to delivering exceptional quality, efficiency, and value to our clients. We are committed to exceeding our customers' expectations at every point of contact and in every aspect of our service.

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