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Hotel Operations Manager

2 months ago

Redford, Michigan, United States National Home Care Full time
Company Overview:
National Home Care is a leader in providing exceptional hospitality management services. We are dedicated to delivering outstanding quality and value in every aspect of our operations.

Position Summary:
We are looking for a highly driven and detail-oriented Hotel Operations Manager to oversee the daily functions of our hotel. The ideal candidate will have a passion for excellence and a commitment to enhancing guest experiences.

Key Responsibilities:
  • Manage all operational aspects of the hotel, ensuring effective staff management and guest relations.
  • Act as a representative of the hotel brand, promoting our values and service standards.
  • Provide strategic leadership to all departments, fostering a culture of service excellence and operational efficiency.
  • Collaborate closely with hotel ownership and stakeholders to align on business objectives.
  • Balance profitability with guest satisfaction, implementing measures to enhance both.
  • Oversee hotel operations in accordance with the established organizational structure.

Essential Duties:
  • Conduct regular meetings with department heads to ensure alignment and communication.
  • Ensure compliance with hotel policies, procedures, and service standards.
  • Lead initiatives related to property issues, including customer service and facility improvements.
  • Address guest complaints effectively and oversee service recovery processes.
  • Prepare and manage the hotel's annual operating budget, marketing strategies, and capital expenditures.
  • Monitor the hotel's profitability, ensuring revenue and guest satisfaction targets are achieved.
  • Make decisions that align with the best interests of the hotel and its management.
  • Set and achieve short and long-term strategic goals for the property.
  • Identify opportunities for cost savings and operational improvements.
  • Maintain a strong understanding of financial statements and develop impactful strategies.
  • Ensure accurate monthly financial forecasts for various departments.
  • Maximize room revenue through innovative sales strategies and yield management.
  • Prepare financial reports for stakeholders and owners.
  • Assist in procurement and vendor management for operational supplies and services.
  • Make final hiring decisions for key staff positions.
  • Work closely with department heads to manage and develop the hotel executive team.
  • Take ownership of guest complaints and ensure accountability among department heads.
  • Provide effective leadership to all hotel team members.
  • Engage in business planning and respond to audits for continuous improvement.
  • Manage corporate client relationships and participate in client acquisition efforts.
  • Support residential sales initiatives and develop strong sales prospects.

Qualifications:
The ideal candidate will possess a university degree in hotel management or a related field, with significant experience in hotel operations and management. A minimum of two years of experience as a Hotel Manager in a branded environment is required. Excellent computer skills and the ability to work flexible hours, including weekends and holidays, are essential.