Insurance Agency Representative

2 weeks ago


Milford, Ohio, United States Primary Location Full time
Job Opportunity

We are seeking a highly skilled and motivated individual to join our team as an Insurance Agency Team Member. As a key member of our team, you will play a vital role in delivering exceptional service to our clients and helping them navigate the complexities of insurance coverage.

Key Responsibilities:

  • Manage incoming calls from clients related to their insurance policies and/or quote requests.
  • Assist customers with their inquiries about policy details, claims, premiums, and more.
  • Process policy changes, updates, and cancellations as per the clients request.
  • Explain the different types of insurance policies and coverage to customers.
  • Identify and assess customers needs to achieve satisfaction.
  • Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
  • Maintain records of customer interactions, process customer accounts, and file documents.
  • Contribute to team effort by accomplishing related results as needed.
  • Hit new business goals by being effective quoting and presenting policies and options to prospects.

Requirements:

  • Strong background in insurance customer service and sales techniques.
  • Excellent communication skills to effectively interact with clients.
  • Ability to work in a fast-paced sales environment.
  • Experience in sales administration and analysis.
  • Customer service skills and understanding of insurance regulations.
  • A strong desire to deliver excellence.

We offer a robust compensation and benefits package, including a base salary, monthly commission, and bonus opportunities, as well as paid time off, health insurance, life insurance, vision insurance, dental insurance, and a retirement plan.



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