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Client Experience Specialist

2 months ago

Milford, Ohio, United States Suanne Pinkard - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Suanne Pinkard - State Farm Agent.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with clients, understand their needs, and provide personalized service to ensure their satisfaction.
  • Provide Exceptional Customer Service: Respond promptly and accurately to customer inquiries, resolve issues efficiently, and provide clear explanations of insurance options and policies.
  • Insurance Needs Assessment: Conduct thorough needs assessments to identify opportunities to educate clients about insurance options and provide recommendations to meet their needs.
  • Communication and Collaboration: Effectively communicate with clients, colleagues, and other stakeholders to ensure seamless service delivery and promote business growth.
Requirements
  • Customer Service Focus: Demonstrated commitment to delivering exceptional customer service and a strong desire to help others.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and colleagues.
  • Problem-Solving: Proactive approach to problem-solving and ability to think critically to resolve customer issues.
  • Insurance Knowledge: Ability to obtain a Property and Casualty insurance license with the support of our agency.
What We Offer
  • Competitive Compensation: Hourly pay plus commission and bonus opportunities.
  • Professional Growth: Opportunities for advancement and career development within our agency.
  • Benefits: Paid time off, vacation, and personal/sick days.
  • Valuable Experience: Opportunity to gain valuable experience in the insurance industry and develop skills in customer service, communication, and problem-solving.