Printer Technician Specialist
1 month ago
Novatech Inc. is a leading provider of managed office solutions, offering a comprehensive portfolio of IT, print, cloud, and security services to organizations nationwide. We are expanding our operations and seeking a skilled Field Service Technician to support our clients in Hattiesburg, MS.
This role requires a technical professional with a strong background in building relationships and a passion for delivering exceptional customer service. As a Field Service Technician, you will be responsible for providing technical diagnostics and repair services to existing client accounts, performing preventative maintenance and repair services on office equipment, and maintaining a rapport with clients by examining complaints and suggesting viable solutions.
Key Responsibilities- Provide technical support and repair services to clients
- Perform preventative maintenance and repair services on office equipment
- Maintain a positive relationship with clients through effective communication and problem-solving
- Document service and installation actions by entering data and completing reports
- Collaborate with dispatchers, service managers, and other customer service staff to ensure seamless service delivery
- Minimum 2 years of hands-on experience servicing copiers
- Experience working on Canon, Konica Minolta, HP, and/or Xerox office products
- CompTIA A+ or Network + certifications a plus but not required
- A mechanical or electrical aptitude
- Factory training or applicable certifications preferred
- A valid driver's license
- Market competitive salary based on experience
- Mileage reimbursement program
- Comprehensive benefit package including medical, prescription, dental, vision, life insurance, and other supplemental coverage
- 401(k) plan with matching company contribution
- Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays, and Parental Leave
- $300 per year to contribute to achieving your personal wellness and fitness goals
- Employee Recognition Programs
Novatech Inc. is an equal employment opportunity employer and considers qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.
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