Customer Service Representative
2 weeks ago
Piedmont Airlines is seeking a motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department.
Key Responsibilities- Assist passengers in boarding and disembarking flights
- Monitor computerized passenger boarding
- Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
- Change customer flight itinerary and seat assignments as required
- Operate the Jetway
- Load and unload baggage and cargo
- Operate motorized service vehicles and equipment
- Guide and park aircraft
- Perform cabin maintenance tasks
- Work together as a team to provide excellent customer service and meet corporate objectives
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
The successful candidate will work in an airport ramp environment, subject to varied weather conditions and elevated noise levels.
Physical Requirements- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds regularly
- Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Piedmont Airlines offers a competitive salary, performance-based bonuses, and relocation packages, subject to company policy and performance metrics.
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Customer Service Representative
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