Customer Service Representative

2 weeks ago


New Bern, North Carolina, United States Piedmont Airlines Full time
About the Role

Piedmont Airlines is seeking a motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department.

Key Responsibilities
  • Assist passengers in boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Load and unload baggage and cargo
  • Operate motorized service vehicles and equipment
  • Guide and park aircraft
  • Perform cabin maintenance tasks
  • Work together as a team to provide excellent customer service and meet corporate objectives
Requirements
  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask
Preferred Qualifications
  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs
Work Environment

The successful candidate will work in an airport ramp environment, subject to varied weather conditions and elevated noise levels.

Physical Requirements
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds regularly
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
Benefits

Piedmont Airlines offers a competitive salary, performance-based bonuses, and relocation packages, subject to company policy and performance metrics.



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