Customer Service Representative

1 day ago


New Bern, North Carolina, United States Joepechelesaudiofgreenville Full time

We are seeking a highly skilled and motivated Part-time Cashier/Receptionist to join our team at Joepechelesaudiofgreenville. As a key member of our front office staff, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities:

• Calculate customers' bills using our dealership's computer system

• Receive cash, checks, and credit card payments from customers and record the amount received on the repair order and/or counter ticket

• Make change accurately and issue receipts to customers

• Answer phones and direct consumers to the proper department and follow up in a timely manner

• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution

• Operate switchboard telephone system

• Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold

• Assist managers with various clerical duties as needed

• Be friendly, professional, courteous, and efficient when working with all customers and employees

• Familiarize yourself with department structures and internal procedures for assisting customers efficiently

Requirements:

• Experience with Microsoft Office

• Availability to work 2 PM to 7:30 PM Monday through Friday, and 8 AM to 5 PM Saturday

• Ability to communicate customers' interests, needs, and requests to management and sales personnel

• Ability to multi-task and remain calm during busy periods

• Record for punctuality and solid attendance

• Commitment to providing a superior customer service experience

• Professional personal appearance

• Clean driving record

• Willingness to complete a pre-employment drug screen and background check



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