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Account Management Specialist

2 months ago


Walnut Creek, California, United States Marsh McLennan Agency Full time


Department:
Business Insurance – Bay Area

Overview

As an Insurance Client Relationship Manager within the Business Insurance Department, you will oversee accounts generating less than $20,000 in revenue with limited oversight. This position entails crafting insurance solutions, marketing accounts to insurers, proposing renewal options to clients, and managing daily service inquiries.Key Responsibilities:
  • Overseeing renewals and acquiring new business
  • Acting as the primary liaison for clients and insurance carriers
  • Requesting and managing renewal data
  • Designing, marketing, and negotiating client renewals and new business
  • Preparing proposals and participating in client meetings
  • Managing insurance binders and daily client service
Administration of the insurance program includes:
  • Endorsements
  • Certificates of Insurance
  • Invoices
  • Accounts Receivable
  • Finance Agreements
  • Audits
  • Automatic renewals
  • Maintaining client records
  • Updating client files and systems
  • Summaries and schedules of insurance
Assists Client Service Executive with renewals and new business initiatives

Skill Development: Cultivate analytical, strategic, customer service, and communication skills to advance to a Client Manager II or Client Service Executive role.Project Management includes:
  • Timely management of the renewal cycle
  • Creating and executing a Client Service Plan
  • Ensuring prompt execution of deliverables
Qualifications: A Bachelor’s degree along with relevant experience or a minimum of 3 years in the industry is required. A valid California Fire & Casualty Solicitors license is essential. Proficiency in insurance terminology and MS Office applications is necessary. Strong problem-solving and communication abilities are crucial.

Work Environment & Physical Requirements: Capability to operate office equipment, remain seated for extended periods, and occasional travel to client locations. The work environment may necessitate overnight stays while ensuring the safety and well-being of all personnel.

The Insurance Client Relationship Manager position offers a competitive salary range of $56,400 to $120,500. Salary determinations are influenced by various factors including experience, skills, location, and education. Performance-based incentives may also apply. Additionally, the role includes a comprehensive benefits package such as health coverage, 401K savings plans, and more. Marsh & McLennan Agency fosters a supportive work culture that emphasizes diversity and inclusivity, providing extensive benefits, career advancement opportunities, and employee programs.