Account Growth Specialist, Technology
7 days ago
We are seeking a skilled Customer Success Associate to join our team at Aristocrat Interactive. This role is a fantastic opportunity for individuals who are passionate about delivering exceptional customer experiences and building strong relationships with our clients.
About the JobThis position will be responsible for providing technical services while fostering positive customer advocacy and value for the Oasis 360 suite of products. The individual will work closely with our customers to understand their needs, provide expert guidance, and ensure seamless product implementation and training.
Main Responsibilities- Client Onboarding and Support: Assist with customer onboarding, product implementation, and training to ensure a smooth transition to our platform.
- Customer Point of Contact: Serve as the primary point of contact for customers, providing scheduled visits (onsite and virtual), responding to inquiries, and offering guidance on product features and capabilities.
- Account Management: Manage customer accounts accurately and efficiently, ensuring up-to-date information in our system.
- Travel Requirements: Travel up to 70% and obtain a Passport to visit other countries for extended periods, if required.
- Education: An Associate's Degree in Computer Information Systems, Business Administration, or a Technical Certification path, or equivalent work experience.
- Oasis Master Certification: Obtain Oasis Master Certification within 6 months of employment and progress toward becoming fluent in the product suite.
- Technical Skills: Experience with training, installing, supporting, and troubleshooting software products is a plus.
Aristocrat Interactive is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games.
Our Company Values- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
The estimated salary for this role is between $54,390 - $101,010 per year, depending on location and qualifications.
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