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Associate General Manager

2 months ago

Miami, Florida, United States Catch Miami Beach Full time
Job Overview
This role demands a proactive mindset in a bustling environment where constructive feedback is integral to our culture. Our team continuously redefines excellence, ensuring that today's achievements become the foundation for tomorrow's success.

The Ideal Candidate
We are in search of a dedicated professional with a proven track record of loyalty in their career. A minimum of 3 years of managerial experience in high-paced fine dining settings is essential.

The perfect candidate will embody the following traits:
Dynamic Influencer
A magnetic presence that draws others in. This individual thrives in a fast-moving environment.

Compassionate Leader
Kindness is second nature. This person has a genuine ability to make others feel valued and acknowledged. A passionate leader with high integrity.

Engaged Communicator
This individual embraces open dialogue. They prioritize being present in conversations, demonstrating thoughtfulness in their communication with all staff levels.

Mentor
Understands team dynamics and knows how to inspire and motivate individuals to excel. Committed to fostering talent and building trust within a diverse team.

Talent Identifier
This person possesses the keen ability to recognize potential in others and help them shine.

Unwavering Standards
A meticulous eye for detail. Every aspect matters. A relentless pursuit of improvement and excellence, balancing inspiration with accountability.

Proactive Problem Solver
Never settling for mediocrity, this individual possesses the analytical skills to identify challenges and implement solutions swiftly. They excel in both strategic and tactical thinking.

Commitment to Growth
If comfort is the norm, growth is stagnant. This person thrives on challenges and embraces learning opportunities with an open mind, respecting all team members.

Key Responsibilities
● Serve as the primary management representative responsible for the daily oversight of all Front of House operations.
● Understand restaurant financials related to revenue, costs, labor, and other controllables, and drive improvements in these areas.
● Lead daily pre-shift meetings to keep staff informed about company updates and menu changes.
● Build relationships with guests to enhance the restaurant's promotional efforts.
● Act as a cultural ambassador for the organization.
● Address guest relations issues, including chargebacks and lost items.
● Uphold human resources best practices in coaching, counseling, hiring, and terminations.
● Ensure compliance with company policies and standard operating procedures.
● Oversee the restaurant's operations and the quality of work performed by all staff, ensuring cleanliness and adherence to health standards.
● Ensure compliance with safety regulations and company safety protocols.
● Direct staff in inventory management, organization, and cleanliness of the restaurant.
● Utilize appropriate disciplinary measures as needed, understanding the range of disciplinary actions available.
● Educate and motivate employees on customer service skills and performance standards.
● Drive productivity and performance through effective leadership and management techniques.

Qualifications
  • Demonstrated success in advancing within reputable hospitality organizations known for exceptional service.
  • Experience with high-growth brands and reporting to senior management.
  • Senior-level operational experience in a relevant hospitality setting.
  • Proven ability to launch, scale, and enhance operations.
  • Strong presence on the floor with a comprehensive understanding of Front of House procedures.
  • Proven leadership skills in mentoring other leaders through inspiration and accountability.
  • Servant leadership approach with adaptability to a strong, established culture.
  • Highly intuitive and problem-solving skills, capable of identifying operational challenges and devising solutions.