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Customer Service Representative

2 months ago

Marietta, Georgia, United States SNF Holding Company Full time
Job Summary

The Customer Service Specialist will provide exceptional support to customers, internal teams, and external partners. This role requires a strong understanding of customer needs, effective communication skills, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities
  • Customer Support: Provide timely and accurate responses to customer inquiries, resolve issues, and ensure customer satisfaction.
  • Field Support: Collaborate with field representatives to ensure seamless customer service, provide documentation, and coordinate logistics.
  • Logistics Coordination: Manage chemical ordering, coordinate shipments, and ensure timely delivery.
  • Internal Support: Work closely with internal teams to resolve issues, provide information, and ensure effective communication.
Requirements
  • Education: Bachelor's Degree or equivalent experience.
  • Experience: Minimum 3-5 years of industry experience, with a strong background in customer service and logistics.
  • Skills: Excellent written and verbal communication skills, strong organizational skills, and ability to work in a team environment.
  • Software: Proficient in Microsoft Office Suite, with intermediate to advanced level skills.
Benefits
  • Competitive Salary
  • Medical Benefits
  • Dental Benefits
  • Vision Benefits
  • Flexible Spending Accounts
  • 401(k) Savings Plan
  • Vacation Days
  • Incidental Days
  • Paid Holidays
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Tuition Reimbursement
  • Employee Development & Training
  • Retirement Saving Plan (RSP)
  • Company provided Cell phone and Laptop (for after-hours use if and when needed)