Bilingual Insurance Customer Service Representative

2 months ago


Marietta, Georgia, United States Adolphus Harper - State Farm Agency Full time
Job Opportunity at Adolphus Harper - State Farm Agency

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and promoting our insurance products.

Key Responsibilities:

  • Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Maintain accurate records and reports, including customer activity and sales performance.
  • Collaborate with the sales team to identify opportunities for growth and development.

Requirements:

  • Excellent interpersonal and communication skills, with the ability to work effectively with customers and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proven customer service skills, with a focus on providing exceptional service and building strong relationships.
  • Bilingual skills in Spanish and English, with the ability to communicate effectively with customers and colleagues.
  • Property and Casualty license, with the ability to obtain and maintain licensure.

What We Offer:

  • A competitive hourly rate, plus bonus opportunities.
  • A comprehensive benefits package, including paid time off and holidays.
  • Opportunities for growth and development, with a focus on career advancement.
  • A dynamic and supportive work environment, with a team-oriented culture.


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