Client Service Representative

1 month ago


Greenville, South Carolina, United States TIH Insurance Full time
Job Title: Client Service Representative

At TIH Insurance, we are seeking a highly skilled and customer-focused Client Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Provide responsive service to clients, addressing their inquiries and resolving their issues in a timely and professional manner.
  • Determine coverage and payout based on IRS guidelines, ensuring accurate and efficient processing of claims.
  • Communicate effectively with clients, providing clear and concise information about their plan specifics, benefits, and any changes to their coverage.
  • Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty to our organization.
  • Work collaboratively with internal partners to ensure seamless communication and effective issue resolution.
Requirements:
  • High school diploma or equivalent work experience.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal partners.
  • Able to utilize Office Suite applications (Word, Excel, Outlook) and Adobe, with a strong understanding of benefits and insurance concepts.
Preferred Qualifications:
  • Advanced degree in a related field.
  • Certification in benefits or insurance, such as a Certified Benefits Professional (CBP) or Certified Insurance Service Representative (CISR).
  • Call center experience, with a proven track record of providing exceptional customer service.
Benefits:

As a valued member of our team, you will be eligible for a comprehensive benefits package, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan. You will also receive paid time off, including vacation and sick leave, as well as paid holidays.

TIH Insurance is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our clients.



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