Customer Experience Coordinator

3 weeks ago


Elgin, Illinois, United States Buddy's Home Furnishings - Elgin, IL Full time

We are seeking a skilled Customer Experience Coordinator to join our team at Buddy's Home Furnishings in Elgin, IL. As a key member of our customer experience team, you will be responsible for providing exceptional customer service and ensuring that customers have a positive experience with our products and services.

Salary

The estimated salary for this position is $18.00 - $21.00 per hour, based on industry standards and the cost of living in the Elgin, IL area.

About the Role

This role involves providing exceptional customer service, maintaining the appearance of our showrooms, and performing additional functions as assigned by the general manager. You will demonstrate effective communication and reasoning skills, while showing growth potential.

Key Responsibilities
  • Provide exceptional customer service
  • Maintain the appearance of our showrooms
  • Perform additional functions as assigned by the general manager
  • Demonstrate product features and explain the benefits of those features to customers
  • Comply with all company vehicle safety standards and documentation
  • Inside and outside service calls
  • Protection of company assets including inventory, equipment, and vehicles
Requirements
  • Must be over 21 years old to drive a vehicle for work (insurance requirement)
  • Intermediate math skills
  • Maintain professional appearance
  • Must be able to drive during day and night and meet all safety requirements
  • Must be able to explain terms of rental/lease agreement to customer
  • Must be able to fill out receipt books and make journal entries
  • Must be able to read, write, and communicate effectively in person and over telephone
  • Must be able to meet and exceed target delivery goals
  • Must be able to work overtime
  • Must be proficient in product features and benefits and able to work on showroom floor
  • Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements


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