Customer Experience Coordinator
3 days ago
We are seeking a highly motivated Customer Experience Coordinator to join our team at Hopkins Ford. In this role, you will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.
The ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and possess a high level of enthusiasm and dedication to delivering exceptional customer service.
Responsibilities:- Promote and seek out opportunities to deliver a top-notch customer experience
- Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
- Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
Requirements:
- No car experience or education needed
- Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Estimated Salary: $45,000 - $55,000 per year
Hopkins Ford is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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