Optical Customer Experience Representative

5 days ago


South Elgin, Illinois, United States EssilorLuxottica Full time
Job Summary:
We are seeking a highly skilled and customer-focused Optical Sales Associate to join our team at EssilorLuxottica. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Responsibilities:
  • Create a personalized shopping experience for customers by providing expert advice on eyewear products
  • Exceed sales targets by building and maintaining strong relationships with customers and identifying opportunities to upsell and cross-sell
  • Work effectively in a fast-paced environment, utilizing optical prescriptions to recommend specific lenses and lens coatings
  • Assist patients in selecting frames and coordinating frames with optical measurements, conducting measurements using appropriate optical tools and consulting with Optician as needed

Requirements:
  • High school diploma or equivalent required
  • 1+ year of retail or customer service experience preferred
  • Familiarity with point-of-sale systems and basic math skills
  • Ability to sell through effective use of sales skills and accountability for sales results

What We Offer:
At EssilorLuxottica, we offer a competitive salary range of $40,000 - $60,000 per year, depending on location and experience. Our comprehensive benefits package includes medical and dental insurance, 401(k) matching, and paid time off.

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