Production Support Specialist
6 days ago
Job Summary
Intralox is seeking a highly skilled Production Support Specialist to join our team. As a key member of our production control team, you will play a critical role in ensuring the smooth operation of our manufacturing processes.
Key Responsibilities
- Enter new orders into the system, ensuring accuracy in routings & documentation, material selection, pricing and delivery expectations
- Handle order modifications, cancellations, and requests for expedited services in a timely manner and communicate quickly with the appropriate teams
- Support the established production control order management practices
- Respond timely to customer feasibility, lead-time and order quotation requests
- Work with inventory management and procurement teams to check item availability and/or coordinate receipt of material to achieve customer order delivery expectations
- Actively participate in continuous improvement efforts with an emphasis on production control processes, at times lead small projects
- Effectively communicate across multiple teams throughout the organization to promote smooth throughput
Requirements
- Associate's degree in business, supply chain management, engineering, operations, finance, accounting or computer science, or a minimum of 2 years of similar work experience in a manufacturing environment
- A minimum of 2 years of experience in a production scheduling and planning, customer service or sales role in a manufacturing environment
- Worked within an Enterprise Resource Planning (ERP) environment (e.g., Oracle)
- Ability to read and interpret technical documents and blueprints
- Experience leading teams through cross-functional tasks
- Demonstrated ability of using a structured method to problem-solving
- Be well organized with exceptional communication and presentation skills
- Proficiency in Microsoft Office products, particularly Excel and other analytical tools
- Ability to work in a fast-paced environment and handle unexpected challenges effectively
Desired Qualifications
- 4+ years of work experience in customer service, business development, or project management
- Experience with Oracle ERP
- Strong interpersonal skills to work collaboratively with production staff, engineers, and management
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