Patient Service Representative

6 days ago


Munster, Indiana, United States Franciscan Health Full time

About Franciscan Health

We are a leading healthcare provider in the Midwest, committed to delivering compassionate and comprehensive care to our patients and communities. Our team of dedicated professionals is passionate about making a difference in the lives of those we serve.

Job Summary

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and ensuring a positive experience for our patients and families.

Key Responsibilities

  • Provide exceptional customer service to patients, families, and visitors, responding to inquiries and directing them to the appropriate staff member.
  • Schedule appointments and accurately enter data into our scheduling system.
  • Register patients and update demographic and insurance information into our electronic medical record system.
  • Communicate effectively with clinical staff to maintain patient flow and update waiting patients.
  • Collect patient payments and apply payments and adjustments to patient accounts.
  • Balance daily encounter forms and cash drawers.

Requirements

  • High School Diploma or equivalent required.
  • 1 year of customer service experience required.
  • 1 year of healthcare experience preferred.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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