Customer Service Representative
6 days ago
We are seeking a skilled Customer Service Representative to join our team as a PBX Operator at Centerpoint Medical Center. This is an exciting opportunity to provide exceptional customer service and support to patients, visitors, and staff.
About the JobThe PBX Operator will be responsible for ensuring efficient communication within, to and from the hospital in an attentive, courteous and efficient manner and according to standard operating procedure. Your commitment to service, safety and professionalism will contribute to achieving the best experience for our patients.
As a Customer Service Representative - PBX Operator, you will:
- Cheerfully greet and assist external and internal callers on multiple incoming telephone lines.
- Provide information/phone numbers to callers as requested or make sufficient inquiries necessary to refer the caller to the appropriate hospital personnel or department.
- Execute overhead paging for authorized reasons when requested to do so by the appropriate staff.
- Understand hospital emergency codes and alarms and the effect they have on patient care and safety, and coordinate emergency code responses assuring the proper personnel are notified.
- Monitor all alarms located in PBX and notify appropriate personnel as required.
- Assist with updating the facility, phone directories and on-call lists.
To be successful as a Customer Service Representative - PBX Operator, you will need:
- A high school graduate or equivalent preferred.
- At least one year of experience operating a switchboard or as a receptionist with multiple line phone responsibility.
- Must be able to type at last 60 WPM.
- Multiple line phone or switchboard skills.
- Basic computer skills.
- Experience with Word & Excel preferred.
- Proven customer service skills in working with public and emergency situations.
Centerpoint Medical Center is a 285+ bed hospital featuring state-of-the-art equipment and technology. Our hospital offers some of the latest clinical services available to patients. We remain focused on providing compassionate care and top-notch customer service for our patients.
We offer a competitive salary range of $35,000-$45,000 per annum, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
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