Host and Guest Services Representative
7 days ago
Job Overview
IHOP is a leading provider of breakfast, lunch, and dinner options. As a Host and Guest Services Representative, you will play a critical role in ensuring that our guests receive exceptional service and have an enjoyable dining experience.
Salary and Benefits
The estimated salary for this position is $30,000 per year, based on industry standards and location. Benefits include opportunities for career growth, professional development, and a comprehensive compensation package.
Key Responsibilities
Your primary responsibilities as a Host and Guest Services Representative will include:
- Greeting and seating guests in a timely and courteous manner
- Taking guest remittance and processing payments accurately
- Clearing dishes and resetting tables to maintain a clean and welcoming environment
- Executing the Service Guidelines to ensure a high-quality guest experience
- Handling guest complaints in a professional and courteous manner
Requirements and Qualifications
To be successful in this role, you should possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. You should also be able to memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
Additional Information
This position requires compliance with local and SOP health, sanitation, and safety guidelines, as well as adherence to IHOP uniform and appearance standards. You will also be expected to complete all required online and virtual training modules.
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