Customer Service Ambassador

1 week ago


Independence, Missouri, United States From the Earth Full time
About From the Earth

We are a cannabis retailer committed to providing exceptional customer service and creating a welcoming environment for our customers.

Job Summary

This Part-Time Receptionist role involves providing top-notch customer experience, managing the front desk, and maintaining a clean reception area. If you have excellent communication skills, strong organizational abilities, and a passion for the cannabis industry, we want to hear from you

Key Responsibilities:
  • Greet and assist customers as they enter the store, providing them with a warm and welcoming experience.
  • Answer phone calls and address customer inquiries in a prompt and professional manner.
  • Manage the front desk, including checking in appointments and maintaining the visitor log.
  • Maintain a clean and organized reception area, ensuring it is free of clutter and mess.
  • Provide information about products and services to customers, showcasing your knowledge of our offerings.
  • Process transactions accurately using the point-of-sale system, ensuring seamless customer interactions.
  • Assist with administrative tasks as needed, supporting the smooth operation of our store.
  • Collaborate with team members to ensure excellent customer service and a positive work environment.
Requirements
  • A high school diploma or equivalent; GED accepted.
  • Previous experience in a receptionist or customer service role is preferred.
  • Strong communication and interpersonal skills, enabling you to effectively interact with customers and colleagues.
  • Ability to work independently and as part of a team, adapting to changing situations and priorities.
  • Detail-oriented with excellent organizational skills, ensuring accuracy and efficiency in all tasks.
  • Proficiency with Microsoft Office Suite and point-of-sale systems, allowing you to navigate our technology seamlessly.
  • Able to work the specified hours, which include Saturdays and Sundays from 2:00 PM to 10:00 PM, and Mondays and Thursdays from 6:00 PM to 10:00 PM.
What We Offer
  • A competitive hourly wage of $15.50, reflecting the value we place on your contributions.
  • Employee discounts on products, giving you the opportunity to enjoy our offerings at a reduced rate.
  • A 401(k) plan, helping you plan for your future and secure your financial well-being.
  • A positive and inclusive work environment, where you can thrive and grow as a professional.

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