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Service Coordinator

2 months ago

Miami, United States NATIONAL HEALTH TRANSPORT, INC. Full time

The Service Coordinator plays a crucial role in gathering essential information from clients and agencies seeking assistance, orchestrating various service types, and scheduling requests to align with resource availability. This position involves aiding in the dispatch of suitable personnel in response to service inquiries, managing requests from field teams, facilitating communication between administrative staff and field operatives, and executing designated clerical and billing tasks.

Key Responsibilities

  • Respond to customer service inquiries regarding service requests.
  • Record and update both emergency and non-emergency call information.
  • Serve as a resource for healthcare facilities and other organizations utilizing the services of NATIONAL HEALTH TRANSPORT, INC.
  • Maintain a comprehensive understanding of company policies, procedures, and medical protocols.
  • Exhibit thorough knowledge of all Communication Center equipment, including telephones, radios, and computer systems.
  • Engage with various healthcare facilities, dispatch centers, insurance providers, and managed care organizations.
  • Act as a liaison for customers with agencies and other departments, contributing to customer education and outreach efforts.
  • Investigate and respond to customer inquiries effectively.
  • Secure insurance or managed care authorizations as needed.
  • Communicate and document any service delays appropriately.
  • Collaborate with customers and ancillary providers to fulfill service demands.
  • Assess medical necessity for ambulance services.
  • Maintain a composed and professional atmosphere within the Communication Center.
  • Adapt to changes in the work environment, managing competing priorities and adjusting methods as necessary.
  • Stay informed about customer contracts and agreements.
  • Assist responding units with navigation instructions to service locations when required, utilizing all available mapping resources.
  • Participate in scheduled meetings and training sessions.
  • Carry out assigned clerical and billing duties.
  • Perform additional tasks as assigned.
  • Execute all responsibilities with the highest level of professionalism, reliability, and integrity.
Qualifications:

Applicants must meet the following criteria:
  • Minimum age of 18 years.
  • High school diploma or equivalent (GED).
  • Familiarity with medical terminology.
  • Proficient in computer applications (e.g., Microsoft Word and Excel).
  • Typing speed of at least 40 words per minute.
  • Knowledge of local geography.
  • Understanding of local county policies and protocols.
  • Willingness to work weekends, various shifts, and holidays.
  • Bilingual proficiency in English and Spanish.

Note: This description provides a general overview of the type and level of work performed and responsibilities held by team members. Duties outlined are not exhaustive or specific to any individual team member.

Our organization is dedicated to fostering a diverse environment. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Opportunities listed here do not establish any implied or express employment contract between you and NATIONAL HEALTH TRANSPORT, INC. or its clients and may be modified at our discretion. All information is subject to change without notice. We reserve the right to determine applicant suitability independently. By submitting your application, you agree to all terms outlined herein.