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Service Excellence Representative
2 months ago
Customer Service Representative
Department: Fleet Services CardLock
Location: Vancouver, WA
About Jubitz: Jubitz is a family-owned business that has been an integral part of the local community since 1952. We pride ourselves on being consistently recognized as one of the premier truck stops in the United States, achieved through our commitment to delivering a World Class Customer Experience.
Position Overview: We are seeking a dedicated Customer Service Account Representative to join our Fleet Services Division team. This role involves providing exceptional customer support via email and phone to both existing and prospective clients. The representative will be responsible for maintaining and enhancing sales volumes while effectively cross-marketing our diverse range of Jubitz products through proactive service.
Key Responsibilities:
- Deliver outstanding customer service through effective communication.
- Support sales growth by maintaining customer relationships and increasing product awareness.
- Handle inbound and outbound communications with a positive demeanor.
- Assist in resolving customer inquiries and issues efficiently.
Qualifications:
High school diploma or GED is required; a two-year degree is preferred. A minimum of two years of experience in customer service or sales is essential, with a preference for candidates with telephone service experience.
Preferred Skills:
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication abilities.
- Capability to negotiate effectively to achieve mutually beneficial outcomes.
- Ability to manage multiple tasks and meet deadlines.
- Intermediate proficiency in Microsoft Office, particularly Excel.
- Skill in interpreting technical documents and regulations.
- Competence in writing reports and business correspondence.
What We Offer:
- A comprehensive Health Benefit Package including Medical, Dental, and Vision plans.
- Flexible Spending Accounts for Health and Dependent Care.
- Short-term and long-term disability coverage.
- Life insurance and a 401(k) Plan with company matching.
- Tuition reimbursement opportunities.
- Generous paid time off policies.
- Employee discounts and a monthly cash incentive program.
- Access to an Employee Assistance Program.
Additional Information:
This role primarily operates in an office environment, requiring the ability to sit or stand for extended periods, utilize a computer, and communicate effectively. The employee may occasionally need to lift or move items weighing up to 25 pounds.
