Patient Service Coordinator

4 weeks ago


Oak Lawn, Illinois, United States Advocate Health Full time
Job Summary:

As a Patient Service Representative at Advocate Health, you will play a vital role in ensuring the smooth operation of our medical offices. Your primary responsibility will be to provide exceptional patient service, ensuring that our patients receive the highest level of care and attention.

Key Responsibilities:

  • Provide efficient and high-quality service to patients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Coordinate scheduling of patient appointments, ensuring that patients are seen in a timely manner and that all necessary information is collected.
  • Manage patient communication, including phone calls, emails, and in-person interactions, ensuring that all patients receive accurate and timely information.
  • Process patient payments and handle billing inquiries, ensuring that all financial transactions are accurate and up-to-date.
  • Maintain accurate and up-to-date patient records, ensuring that all necessary information is available for healthcare providers and other staff members.
  • Collaborate with healthcare providers and other staff members to ensure that patients receive the highest level of care and attention.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Two to three years of customer service experience in a high-volume, high-stress environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, healthcare providers, and other staff members.
  • Ability to work in a fast-paced environment, with multiple tasks and priorities.
  • Basic computer skills and knowledge of medical software systems.

Working Conditions:

This position requires the ability to work in a fast-paced environment, with multiple tasks and priorities. The ideal candidate will be able to work effectively in a team environment, with excellent communication and interpersonal skills. The position also requires the ability to maintain confidentiality and handle sensitive patient information.

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