Patient Access Representative

4 weeks ago


Oak Lawn, Illinois, United States Advocate Health Full time

Job Summary: The Patient Access Representative provides a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient and outpatient settings. This includes assisting patients from the time of presenting for care until hand-off to clinical staff for services. The representative is responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our `AIDET` standards. When creating new registrations for walk-in patients, the representative is responsible for identifying insurance coverage, benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments. Additionally, the representative is responsible for security authorization and precertification of inpatient and outpatient services, as well as pre-registration and registration accuracy. The representative participates in departmental team building activities and performs other miscellaneous duties as assigned by the leader.

Required Qualifications: High School Diploma with 1 year of experience in either Patient Access or related experience, such as general physician office support, billing office, insurance office, hospitality, or call center. Intermediate math skills acquired through classroom work or work experience. Basic understanding of web-based systems and proficiency in data entry. Typing 25 WPM. Ability to prioritize and organize workload. Sophisticated interviewing, communication, and negotiation skills.



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