Aesthetic Patient Coordinator

2 days ago

Oak Brook, Illinois, United States Desired Aesthetics Full time
About the Role

We are seeking a highly skilled and organized Aesthetic Patient Coordinator to join our team at Desiréd Aesthetics. As the welcoming face of our medspa, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they walk in.

Your responsibilities will include:

  • Guest Interaction: Warmly greeting guests, handling daily phone calls and messages, and efficiently scheduling appointments to maintain a full and seamless schedule.
  • Logistics Coordination: Managing the medspa's logistics, organizing training sessions, and promoting our services.
  • Client Care Education: Assessing client needs, confirming appointments, sending recall reminders, and providing information about our treatments and services.

What We're Looking For:

  • Our ideal candidate is a quick learner who enjoys multitasking and prioritizing tasks effectively. Key qualities we seek include:
  • Excellent Work Ethic: A dedication to providing top-notch service and care.
  • Outstanding Communication Skills: Strong listening, verbal, and written abilities to engage with clients and team members effectively.
  • Organizational Skills: The ability to stay organized, flexible, and maintain a polished, professional appearance.
  • Attention to Detail: A keen eye for detail, ensuring nothing is overlooked.
  • Team Player: A collaborative spirit who thrives in a supportive, team-oriented environment.
  • Positive Attitude: A courteous, positive, and professional demeanor that enhances our welcoming atmosphere.

Responsibilities:

  • Consistently provides excellent customer service to all clients in-person, over the phone, and through text/email inquiries.
  • Educates clients on practice services, products, and treatment options.
  • Exudes a positive attitude while working in a fast-paced environment.
  • Oversees daily schedule to ensure seamless client experience.
  • Monitor and respond to office voicemail, email inquiries, and text messages throughout the day.
  • Accurately checking clients in/out and scheduling all follow-up visits.
  • Intelligent booking using Aesthetic Record software.
  • Ability to stay calm under pressure and quickly find solutions to potential issues.
  • Responsible for cleanliness and appearance of the spa including lobby, front desk, & break room.
  • Providing after-care instructions and follow-up calls.
  • Provide quotes for services.
  • Provide RX photos prior to treatments/consult with the provider.
  • Responsible for taking before and after photos & videos.
  • Charting with AestheticRecord.
  • Promote and educate applicable skincare products, services, and treatments during client interactions; both on the phone and in the clinic.
  • Possess congenial diplomacy and maintain a consistently high standard of one's appearance and professionalism that coincides with the high standard and brand.
  • Adhere to HIPPA and OSHA standard.

Qualifications:

  • Phone Experience: Ability to confidently explain treatments, payment policies of the practice, including obtaining a deposit at the time of new consult booking. The ability to book an inbound lead is required.
  • Emotional Intelligence: Our staff is skilled at effectively minimizing client stress/anxiety related to procedures/treatments as well as confidently providing reassurances that the recommended treatment(s) are tailored to address the client's expressed needs/desired results.
  • Interpersonal Savvy: Needs to effectively manage and control client flow and be adept at problem-solving. Must be organized and able to manage multiple tasks. Ability to figure things out ahead of time, make sound decisions/recommendations, and conduct oneself professionally while juggling several responsibilities.
  • Technical Skills: Experience and comfort with using technology to effectively perform the duties of this position are necessary. Our practice utilizes several software systems and a working knowledge is required.

About Company:

Desiréd Aesthetics has an unparalleled eye and offers expertise in advanced facial rejuvenation with natural-looking results. As experts in the art, anatomy, and science of medical aesthetics, we provide non-surgical cosmetic solutions to enhance and restore your radiant features.

Experience the Fusion of Art and Medicine with personalized treatments that encompass a unique combination of knowledge, artistry, and medical excellence. Whether you're a first-time patient or a long-time devotee, the Desiréd team works with you to achieve your aesthetic goals naturally and beautifully.

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