Operational Lead
4 weeks ago
This role is responsible for ensuring the daily operations of a blood collections site run smoothly and efficiently. The Operational Lead will oversee the processing of blood donors, manage donor flow, and address any customer service issues that may arise. Additionally, they will be responsible for maintaining proper stock levels of supplies, communicating with collections staff, and troubleshooting equipment and computer issues.
Key Responsibilities:
* Provides daily supervision of a collections site
* Ensures all donor collections processes are performed per SOP
* Manages donor flow and troubleshoots donor scheduling issues
* Addresses customer service issues and initiates service recovery
* Maintains proper stock levels of supplies at collections site
* Communicates pertinent information to collections staff at site daily
* Troubleshoots equipment/computer issues at site with the help of IT and Materials Management
* Performs collections procedures to maintain efficiency at operation
* Performs whole blood, special, and automation collections in accordance with applicable policies and procedures
* Follows safety procedures
* Provides excellent customer service to donors, patients, and sponsors
* Provides coaching to collections staff at site
* Addresses any policy/SOP deviations observed with collections staff
* Assists with venipuncture adjustments
* Attends meetings and training sessions as scheduled
Requirements:
* HS Diploma or equivalent and specialized training beyond HS (phlebotomy, medical assistant, EMT) or other post-secondary program
* Prefer medical or health care academic program or coursework
* Two and one half (2.5) years of total experience in health care or customer service
* Minimum of 6 months experience in a blood center, plasma center, or other highly regulated environment
* Phlebotomy, Medical Assistant Certificate or EMT preferred
* Valid Driver's license
* Excellent communication skills, both verbal and written
* 6 month experience in a lead or supervisor role preferred
* Teamwork and working with others
* High level of problem solving/critical thinking skills
* Intermediate computer skills
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