Fitness Operations Team Lead

3 weeks ago


Saint Paul, Minnesota, United States Planet Fitness Full time

Job Title: Team Lead

Reports to: Club Manager

Job Summary

The Team Lead position is a developmental role within our management pipeline, serving as the first step towards becoming a Club Manager. This position is ideal for individuals who possess strong customer service skills, effective communication, and leadership abilities.

Key Responsibilities

  • Assist in member service oversight to ensure a positive member experience.
  • Oversee front desk operations, including greeting and meeting potential members, providing gym tours, and facilitating member service issues.
  • Provide backup support to the Club Manager as needed.
  • Assist in managing marketing efforts, ensuring staff is aware and trained on current promotions.
  • Oversee cleanliness and appearance of the gym, as well as assist in ordering supplies and tracking inventory.

Essential Behavior Requirements

  • Customer Service: Exceed customer expectations through effective communication and interaction.
  • Listening: Actively listen to customers, empathize, and work together to resolve issues.
  • Problem Solving: Recognize and define problems, analyze relevant information, and plan to resolve situations.
  • Diplomacy: Demonstrate tact and skill in all interactions, using appropriate behavior and language.

Minimum Qualifications

  • Strong customer service skills.
  • Effective communication, organizational, and leadership skills.
  • Basic computer proficiency.

Physical Demands

  • Standing and walking at least 75% of the shift.
  • Talking in person or on the phone at least 75% of the shift.
  • Lifting up to 50 lbs less than 30% of the time.

Advancement Opportunities

The Team Lead position offers a clear path for career advancement, with opportunities to develop leadership and management skills. Successful Team Leads can progress to Manager in Training and eventually become Club Managers.



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