Airport Operations Manager
1 week ago
The Airport Operations Manager is responsible for directing the process and activities of frontline employees, including customer service representatives, operations staff, and other non-exempt employees. This role requires strong leadership and communication skills to ensure maximum performance and customer satisfaction.
Key Responsibilities:- Responsible for daily operations, fleet availability, and revenue generation for assigned functions
- Leads and supports processes to meet and exceed customer expectations, and ensures alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drives the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Manages the airport and assigned locations/geographic areas when the General Manager is not present
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
- High School Diploma required
- Bachelor's Degree preferred
- 1-3 Years prior experience of customer service or operations, according to specific job duties
- Experience in car rental, hospitality, or tourism a plus
- Results orientation
- Ability to direct and motivate teams
- Ability to work effectively with Senior leaders
- Customer service resolution practices
- Excellent communication techniques
- People management and leadership capability
- Sales Management/Coaching ability
- Operations Management
- Personal Accountability
- Effective Communication
- Demonstrates Initiative
- Passion for Customer Service & Stakeholder Success
- Trust & Integrity
- Adaptable and Flexible
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