IT Support Specialist

11 hours ago


Fremont, Ohio, United States Great Wolf Resorts Full time
Job Summary

We are seeking a highly skilled IT Technician to join our team at Great Wolf Resorts. As an IT Technician, you will be responsible for providing technical support for our systems at the lodge, ensuring seamless operations and exceptional guest experiences.

Key Responsibilities
  • Provide technical support for workstations, printers, and network infrastructure
  • Administer local servers, monitor network performance, and ensure data security
  • Work closely with on-property staff to resolve systems-related issues
  • Participate in job-related training and professional development opportunities
  • Assist with IT projects and support related issues
Requirements
  • Associates degree in IT or related field (or equivalent combination of education/experience)
  • Strong support knowledge of O365, Microsoft Office, network technologies, and concepts
  • Demonstrated proficiency in Microsoft Office suite
  • Successful completion of criminal background check and drug screen
Preferred Qualifications
  • Microsoft Certification
  • Previous IT experience in hotel/resort/theme park industry
  • SCCM administration, and a working knowledge of Cisco and server virtualization
Physical Requirements

Able to lift up to 20 lbs., bend, stretch, and twist, and stand or sit for long periods of time.



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