Client Support Specialist
2 weeks ago
Company Overview:
"We're not in the shipping business; we're in the information business" - Peter Rose, Founder of Expeditors.
As a prominent Fortune 500 enterprise, Expeditors employs over 18,000 skilled professionals across a global network of more than 300 locations on six continents. We cater to the increasingly complex demands of international trade through tailored solutions and seamless, integrated information systems. Our offerings encompass the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-sensitive transportation, order management, warehousing, distribution, and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Position Scope:The primary responsibility is to ensure the efficient and timely movement and clearance of freight while delivering outstanding customer service within the Customs Brokerage division.
Key Responsibilities:- Facilitate a smooth and timely shipment process.
- Perform accurate and timely data entry into our operational systems according to established metrics.
- Monitor and trace shipments effectively.
- Maintain proactive and clear communication with both internal and external clients.
- Ensure precise and timely client billing, including resolving disputes.
- Comprehend customer expectations to meet all elements of the Standard Operating Procedures (SOP) and Key Performance Indicators (KPI).
- Adhere to company policies and external regulations.
- Complete cross-training to support team coverage.
- Represent Expeditors professionally to customers, service providers, and government agencies.
- Continuously identify opportunities to enhance efficiency.
- Embrace and leverage technology to optimize work processes.
- Achieve a standard of 52 hours of training annually, including all mandatory training sessions.
- Foster and develop customer relationships to exceed their expectations.
- Exhibit a sense of urgency and a willingness to provide solutions.
***LOCAL CANDIDATES ONLY***
*Weekend coverage may be required from 8:00 AM to 5:00 PM*
Qualifications:- Possess knowledge and/or prior experience relevant to industry-specific qualifications.
- Demonstrate effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to achieve positive outcomes.
- Exhibit proactive and strong organizational skills.
- Possess good computer skills (Excel, Word, PowerPoint).
Expeditors provides excellent benefits:
- Paid vacation, holidays, and sick leave.
- Expected compensation ranges from $18.00 to $22.00.
- Employee Stock Purchase Plan.
- 401k Plan.
- Training and Professional Development Program.
All information will be kept confidential in accordance with EEO guidelines.
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