Healthcare Documentation Specialist

4 weeks ago


Philadelphia, Pennsylvania, United States Systems Staffing Group, Inc. Full time
Job Title: Healthcare Documentation Specialist

Systems Staffing Group, Inc. is seeking a skilled Healthcare Documentation Specialist to join our team. As a key member of our healthcare solutions team, you will be responsible for creating and maintaining high-quality documentation related to our healthcare insurance solutions.

Key Responsibilities:

  • Develop comprehensive technical documentation, including user guides, system documentation, integration guides, and operational procedures for healthcare insurance solutions.
  • Collaborate with cross-functional teams to gather and clarify information.
  • Create user-friendly documentation to explain complex concepts and system architectures, particularly those related to Medicare and Medicaid insurance processes.
  • Ensure that all documentation complies with regulatory requirements, especially those related to healthcare insurance, such as HIPAA.
  • Regularly update and maintain documentation as systems evolve and new features are developed.
  • Create and maintain visuals, diagrams, and flowcharts to enhance the clarity of technical documentation.
  • Conduct user testing and validation of documentation to ensure accuracy and usability.
  • Manage version control and ensure that all documents are consistent with company standards and formatting guidelines.
  • Communicate complex technical information to non-technical audiences, both internally and externally.

Required Qualifications:

  • Bachelor's degree in English, Technical Writing, Information Technology, or a related field.
  • 3+ years of experience as a Technical Writer, preferably within the healthcare or insurance domain.
  • Strong understanding of Medicare and Medicaid insurance processes, claims systems, and configurations.
  • Familiarity with technical environments, including software development life cycles (SDLC), healthcare enterprise systems, and architecture frameworks.
  • Experience in writing for a technical audience, including developers, business analysts, and architects.
  • Proficiency in using documentation tools such as Microsoft Word, Confluence, Visio, and other diagramming tools.
  • Excellent verbal and written communication skills with the ability to present complex technical information in a clear and concise manner.
  • Knowledge of regulatory standards (HIPAA) and compliance in healthcare is preferred.
  • Ability to work independently and manage multiple documentation projects in a fast-paced environment.

Preferred Qualifications:

  • Experience with Agile development methodology and familiarity with Jira or similar project management tools.
  • Previous experience working with enterprise architects, developers, and claims analysts in a healthcare setting.
  • Familiarity with healthcare system integrations, claims management systems, and database concepts.
  • Understanding of configuration and claims processes within Medicare and Medicaid systems.

Work Authorization:

Candidates must be authorized to work in the U.S. This position requires the candidate to be a resident of Pennsylvania (PA), Delaware (DE), or New Jersey (NJ).

Contract Length:

This is a long-term contract position with the potential to be converted into a full-time position with the client based on performance and business needs.



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