Customer Service Associate

5 days ago


Everett, Washington, United States Grace Bocalan - State Farm Agent Full time
About Us

We are Grace Bocalan - State Farm Agent, a dynamic team dedicated to providing exceptional service and support to our customers. As a member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering remarkable customer experiences.

Job Description

We are seeking a highly motivated and customer-focused Insurance Account Representative to join our team. As an Insurance Account Representative, you will be responsible for establishing strong relationships with customers, providing exceptional service, and helping them navigate the complexities of insurance.

The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for delivering remarkable customer experiences.

About the Role
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and help them make informed decisions.
  • Work with the agent to establish and meet marketing goals, develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Interest in marketing products and services based on customer needs
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
Benefits
  • Group Life Insurance Benefits
  • Salary plus commission/bonus ($55,000 - $70,000 per year)
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency

Note: Salary is estimated and may vary based on location and experience.


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